Worldwide supplier of high quality electrical / electronic components

Technical Service Representative / Help Desk Support

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Position Overview

NTE has an immediate opening for a full-time experienced electronics technician to manage its Technical Service Assistance/Help Desk. This is for
electronic component level support, not IT support. Established in 1979, NTE is a thriving electronics component supplier headquartered in Bloomfield, NJ.

Responsibilities

• Phone, e-mail and Live Chat communication with end-users and customers.
• Research problems, answer technical questions, and provide product selection support using in-house library and on-line sources.
• Inspect returned merchandise to determine if defective and disposition of product.
• Inter-office communication with Sales and Product Managers.
• Proof-read technical information created by marketing department.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Personal Skills

Strong customer focus and commitment to customer satisfaction.
Ability to read and interpret factory data/information and documents.
Demonstrate open clear, professional communications.
Ability to establish and maintain cooperative working relationships with manager, coworkers, and customers.

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Full time – Monday – Friday 9:00-5:00PM
Medical benefits/401K option. Salary: commensurate with experience

We will be accepting all resumes and then will call to schedule an interview appointment. Please do not call regarding the status of your resume. We appreciate your interest but only those under consideration will be contacted.

Respond To
Email resume to: Anna Costanzo
acostanzo@nteinc.com

Equal Employment Opportunity
NTE is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability and/or medical condition, genetic information, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training, and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.